Return and Shipping Policy

All items are custom built when you order and ship within 3 business days.  We will accept a return of an unused bunny item if you contact us within 2 days of receiving it. Please, please dont let your bunny chew on, or pee on an item and then return it.   In the unlikely event that you do decide to return your item, as would be expected, Customers are responsible for return shipping costs.   returns are subject to a $25 restocking fee at our discretion. 

 If your item arrives damaged by ups, let us know right away and we will file a claim for you with ups and get you either a full or partial refund.  Our items are built from solid 3/4” thick pine so damage is rare but sometimes apparently ups decides to run a box over with their trucks just to see what will happen.....so we do occasionally have to file a claim.  If you think it’s fixable we can file for a partial refund For you So you get some money back and you get to keep the item.  If you want a replacement or want a full refund ups will pick up the damaged box to inspect it....so please keep the box and all packing, they are very picky and like to deny claims.   You will just need to send us a few pics of the damage to the box and the item and we will handle all the paperwork and claims for you and get you a refund or replacement ASAP, whichever you prefer, as we know from experience getting an item and having it arrive damaged is very stressful and we are here to help!
feel free to email us any time if you have any questions on anything!

thanks!